Shipping policy

Shipping Policy for MOBIXA
At MOBIXA, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing Time
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation message once your order is successfully placed.
2. Shipping Time
Standard delivery time across Pakistan is 2–5 business days.
Delivery time may vary depending on your location and courier service availability.
Remote areas may experience slight delays.
3. Shipping Charges
Free Delivery may be offered on selected promotions or minimum order value.
Otherwise, a standard shipping fee will be applied at checkout.
All shipping charges will be clearly shown before order confirmation.
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Lahore.
Please ensure you provide accurate contact details to avoid delays.
Our team may contact you for order verification before dispatch.
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS or WhatsApp.
You can track your order through the courier service website.
6. Delivery Issues
If your order is delayed or not received within the expected time, please contact us.
MOBIXA is not responsible for delays caused by:
Incorrect shipping information
Customer unavailability
Courier service issues beyond our control
7. Failed Delivery Attempts
If delivery fails due to incorrect address or unavailability, the order may be:
Reattempted by the courier
Cancelled after multiple failed attempts
8. Damaged or Open Parcel
If your parcel arrives damaged or opened:
Do not accept the parcel
Immediately report it to our support team
9. Contact Us
If you have any questions regarding shipping, feel free to contact us:
MOBIXA Support Team
Email: mobixa.store.pk@gmail.com
WhatsApp: [0311-0042501]
Thank you for shopping with MOBIXA!